Shiphero Warehouse Management System is a warehouse management software for ecommerce and traditional retailers to manage their warehouse operations from start to finish.
Real Time Tracking: Shiphero’s warehouse management system offers real time tracking of products, ensuring you always know where your stock levels stand in each location. This helps avoid losing inventory, reduces the possibility of human mistakes, and keeps order processing accurate.
Lot Tracking: By keeping detailed records of item batches, Shiphero helps companies track expiration dates or batch information. This lot tracking feature is critical for businesses that need to maintain compliance or recall items efficiently when necessary.
Connection to Shopping Carts & Marketplaces: Shiphero integrates with major shopping carts such as Shopify, WooCommerce, and Magento, as well as leading marketplaces like Amazon and eBay. This seamless integration ensures you never miss a sale and can consolidate orders under one system for quick fulfillment processes.
CRM & Other Tools: For a business’s unique requirements, Shiphero’s software can integrate with CRM platforms, accounting solutions, and other third-party tools, helping users unify data and streamline operations across departments.
Pick Pack Workflows: Shiphero’s warehouse management helps optimize the pick pack workflow on the warehouse floor, making it easier for teams to locate, package, and ship items more quickly. This reduces time spent on manual tasks and cuts down on shipping delays.
Returns Management: By providing features that simplify returns processing, Shiphero aims to bolster customer satisfaction, enabling customers to seamlessly return goods while maintaining accurate inventory tracking for restocking or disposal.
Fast Response & Issue Escalation: Shiphero assigns dedicated account managers to clients, offering a human point of contact to respond to concerns. This is vital for businesses needing immediate solutions to technical or logistical challenges.
Customer Satisfaction Focus: Providing reliable customer support is essential in the market of warehouse management software. Shiphero strives to provide quick and efficient responses to help maintain operational efficiency and a smooth supply chain.
Integration with Logistics Providers: Shiphero connects with popular carriers like FedEx, UPS, and DHL to streamline shipping label creation and delivery. This helps companies avoid manual label printing and ensures an accurate hand-off to logistics providers.
Scalability for Growing Ecommerce Businesses: For ecommerce brands looking to handle higher volumes of orders, Shiphero’s shipping integrations and efficient workflows are intended to scale with you, removing bottlenecks and reducing shipping delays as your operations grow.
Tracking Operational Efficiency & Productivity: Shiphero’s analytics capabilities let you see how effectively your warehouse processes are functioning. These dashboards and reports highlight bottlenecks in order fulfillment, shipping, and other areas requiring improvement.
Data-Driven Insights: Using these tools, companies can make informed decisions about labor allocation, inventory restocking, and overall warehouse strategy. The goal is to identify areas where automation or additional staff training might lead to further efficiency gains.
Total Control of Complex Operations: Shiphero’s location management feature ensures you have visibility across multiple warehouses or store locations. This is especially important for retailers or larger ecommerce businesses that need to centralize data for faster order management.
Avoiding Losing Inventory: Having a complete overview of stock levels across various locations minimizes errors in shipping, reduces picking times, and helps prevent losing inventory due to misplacement or miscommunication.
Adapting to the Business’s Unique Needs: Shiphero’s software is built to address several factors specific to each company’s product lines, warehouse layout, and workforce. By tailoring system settings, processes, and workflows, Shiphero can better match the distinct requirements of your operations.
Future-Proofing: As an ecommerce or retail business scales, Shiphero’s modular approach can integrate additional features or partners without extensive downtime. This future-proof design helps your team maintain consistent productivity even as demands change.
In terms of benefits Shiphero claims to help businesses scale by offering a bunch of services and features including pick pack workflows, connection to logistics providers and shipping label generation. These features help to streamline warehouse floor processes so teams can process orders faster and more accurately. Additionally, Shiphero offers returns management, which is crucial for handling product returns efficiently. Many clients praise Shipher for helping to reduce human error, simplify lot tracking of goods and integrate with external solutions like CRM or other relevant software platforms. Shipher’s dedicated account managers is designed to give businesses quick responses and high customer satisfaction.
Shiphero warehouse management system is listed on review sites like G2, SoftwareSelect, Capterra and Trustpilot with an overall good rating. So for many customers Shiphero’s fulfillment services, advanced order management modules, and returns management are meeting expectations. But there are some drawbacks that users have reported:
According to some G2 reviews Shiphero changed pricing by a significant amount with less than a month’s notice and told existing customers they can leave if they don’t agree. Pricing changes can be frustrating for businesses that have built their operations around a certain budget or cost structure.
Some reviews in G2 state Shiphero’s support has declined over time especially in terms of response time. Users are waiting several days or more to get a response. Some also mention no dedicated account managers or direct point of contact so it’s hard to escalate issues quickly. Lack of reliable customer support can impact customer satisfaction and business specific needs.
On Trustpilot there are complaints about a $500/month tech fee even when users were experiencing software related issues. One reviewer mentioned delayed order fulfillment and shipments arriving 2 weeks late and losing revenue, cancelled orders and unhappy customers.
These reviews show that while Shiphero can be a great solution for integration, inventory tracking and shipping connections it’s not for everyone. When evaluating any warehouse management system businesses must consider the cost of software, support and stability of current processes.
Every warehouse management software has these common issues:
Visibility & Inventory Management: Stock levels being accurate and up to date in real time tracking is hard without robust inventory management in place. Losing inventory means unhappy customers and unnecessary costs.
Integration & Seamless Connections: Combining separate systems like CRM, shopping carts and marketplaces requires strong integration. If data doesn’t sync correctly order processing and fulfillment will suffer.
Human Intervention: Errors on the warehouse floor like pick pack errors can slow down order fulfillment and overall operations.
Scaling & Growth: As businesses grow they need their warehouse management system to scale with them. If the software or fulfillment services can’t handle more volume it will result to missed orders and decline in customer satisfaction.
Complex Pricing: Businesses want transparent pricing from their warehouse management system providers so hidden fees or sudden price increases can damage trust and financial stability.
Returns Management: Handling returns efficiently is crucial. Poor returns management can lead to increased costs and customer dissatisfaction.
A warehouse management software (WMS) is a crucial tool for businesses that want to streamline their warehouse operations and improve their overall supply chain efficiency. Some key features of a WMS include:
Inventory Management and Tracking: A robust WMS should offer comprehensive inventory management capabilities, allowing businesses to track inventory levels, monitor stock movements, and receive real-time updates on inventory status. This ensures accurate inventory counts and reduces the risk of stockouts or overstocking.
Warehouse Operations and Capabilities: Effective warehouse operations are the backbone of any successful business. A WMS should manage all aspects of warehouse operations, including receiving, storing, and shipping inventory. This helps maintain an organized warehouse and ensures that products are handled efficiently.
Order Fulfillment: Managing order fulfillment processes is a critical function of a WMS. This includes picking, packing, and shipping orders accurately and promptly. A well-optimized order fulfillment process leads to faster delivery times and higher customer satisfaction.
Integration Capabilities: Seamless integration with other business systems is essential for a WMS. It should integrate with ecommerce platforms, accounting software, and transportation management systems to ensure data flows smoothly across all systems, reducing manual entry errors and improving overall efficiency.
Location Management: For businesses with multiple warehouse locations, a WMS should provide robust location management features. This includes tracking inventory across different locations and ensuring that stock levels are accurately maintained in each warehouse.
Reliable Customer Support: Reliable customer support is vital for any WMS. This includes having dedicated account managers and 24/7 technical support to address any issues promptly. Reliable support ensures that businesses can maintain smooth operations and quickly resolve any problems that arise.
Warehouse operations and capabilities are critical components of a warehouse management software. Some key warehouse operations and capabilities include:
Receiving and Storing Inventory: A WMS should efficiently manage the receiving and storing of inventory. This includes tracking inventory levels, monitoring stock movements, and ensuring that products are stored in the correct locations. Efficient inventory management reduces the risk of errors and ensures that products are readily available for order fulfillment.
Picking and Packing Orders: Managing the picking and packing of orders is a crucial function of a WMS. It should provide clear instructions to warehouse staff, track order status, and monitor inventory levels to ensure that orders are picked and packed accurately and efficiently. This reduces the time spent on manual tasks and minimizes shipping delays.
Shipping and Delivery: A WMS should streamline the shipping and delivery process by managing shipping labels, tracking order status, and ensuring that products are delivered on time. Integration with logistics providers like FedEx, UPS, and DHL can further enhance the shipping process, reducing manual label printing and ensuring accurate hand-offs to carriers.
Inventory Tracking: Real-time inventory tracking is essential for maintaining accurate stock levels and reducing the risk of lost inventory. A WMS should provide real-time updates on inventory status, allowing businesses to monitor stock movements and make informed decisions about restocking and order fulfillment.
Supply Chain Management: Effective supply chain management is crucial for maintaining smooth warehouse operations. A WMS should track inventory levels, monitor stock movements, and provide insights into supply chain performance. This helps businesses identify bottlenecks and make data-driven decisions to improve overall efficiency.
Implementing and onboarding a warehouse management software can be a complex process. Some key steps to consider include:
Planning and Preparation: Before implementing a WMS, it’s essential to plan and prepare thoroughly. This includes defining business requirements, identifying key stakeholders, and setting clear goals for the implementation process. Proper planning ensures that the WMS meets the specific needs of the business.
Configuration and Setup: Configuring and setting up the WMS to meet your business needs is a critical step. This includes setting up inventory tracking, monitoring stock movements, and configuring workflows to match your warehouse operations. A well-configured WMS ensures smooth and efficient operations.
Training and Support: Providing training and support is essential for a successful WMS implementation. This includes training warehouse staff on how to use the system and providing ongoing support through dedicated account managers and 24/7 technical support. Proper training ensures that staff can use the WMS effectively and efficiently.
Testing and Validation: Testing and validating the WMS is crucial to ensure that it functions correctly and meets business requirements. This includes testing inventory tracking, monitoring stock movements, and validating workflows. Thorough testing helps identify and resolve any issues before the system goes live.
Go-Live and Post-Implementation Support: Once the WMS is live, providing ongoing support is essential to ensure smooth operations. This includes dedicated account managers and 24/7 technical support to address any issues that arise. Post-implementation support ensures that the WMS continues to meet business needs and operates efficiently.
By following these steps, businesses can successfully implement and onboard a warehouse management software, ensuring that it meets their specific needs and improves overall warehouse operations.
Companies choose a Shiphero alternative for:
Pricing: Sudden and big price changes make budgeting unpredictable. For many businesses especially ecommerce brands with thin margins stable and transparent pricing is key.
Support: Having a reliable team to respond to issues quickly makes a big difference. Many businesses rely on dedicated account managers who can assist immediately and escalate issues to the right people.
Integration: Businesses with multiple sales channels, logistics partners and shopping carts need a solution that integrates across their entire ecosystem.
Customization: A business’s needs are unique. Shiphero may not fit every business’s operational model or scale so looking for an alternative that can be customized is key.
Returns management: Efficient returns management is another feature that businesses might look for in an alternative solution.
PULPO WMS is a robust and flexible warehouse management alternative without any unexpected fees or price changes. Built from the ground up to solve common operational problems, user friendly interfaces and top notch support. It has the core features ecommerce businesses, retailers and other companies need to streamline operations:
Real Time Tracking & Inventory Management: PULPO WMS reflects every movement on the warehouse floor. Having full control of stock levels means no errors and no lost inventory.
Integration Capabilities & Scalability: PULPO WMS integrates with popular marketplaces, shopping carts and ERP tools so data flows smoothly across systems. No more manual entry errors and companies can scale.
Order Processing & Fulfillment: By optimizing pick pack workflows and providing clear instructions to warehouse staff PULPO WMS improves order management and shipping. Fast delivery times and happy customers.
Dedicated Account Managers & Support: Unlike providers with tiered support systems PULPO WMS provides immediate and human support. Their team is known for hands on assistance so businesses don’t have to waste time finding the right person to help with issues.
Analytics & Reporting: The built-in analytics allows managers to monitor operations and respond to bottlenecks in real time. Real time data also provides insights to improve fulfillment processes.
Whether you’re an ecommerce brand growing or an established enterprise looking to increase productivity choosing the right software is key to success.
With PULPO WMS you have full control of your warehouse operations, reduce costs of lost inventory and use analytics to fine tune efficiency – and get higher customer satisfaction and business growth. With so many competitors and providers in the market evaluating all the pros and cons will help you choose the right partner for your ecommerce business.